> ## Documentation Index
> Fetch the complete documentation index at: https://moengage-gr001-flows-limits.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Why Is the Countdown Timer in OSM Static?

> OSM countdown timer not working? This issue occurs when invalid characters are used during campaign configuration. Learn how to fix it in MoEngage.

## Problem

The countdown timer in the OSM campaign is static and not working properly.

<img alt="421.png" src="https://mintcdn.com/moengage-gr001-flows-limits/XanTIJLrroLB7wTv/images/moengage_3710f7.png?fit=max&auto=format&n=XanTIJLrroLB7wTv&q=85&s=4b58b1f2c6263495c96876e8d27a738d" width="748" height="292" data-path="images/moengage_3710f7.png" />

## Cause

This issue occurs during campaign configuration when an invalid character is used to set the timer countdown.

<img src="https://mintcdn.com/moengage-gr001-flows-limits/HvHidL2UdYTXh1du/images/moengage_599858.png?fit=max&auto=format&n=HvHidL2UdYTXh1du&q=85&s=ab651cc8852dd55bfbf87ab651626691" width="1600" height="1600" data-path="images/moengage_599858.png" />