> ## Documentation Index
> Fetch the complete documentation index at: https://moengage-gr001-flows-limits.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Why Is There a Mismatch in Sent and Delivery Metrics Between Gupshup and MoEngage?

> Troubleshoot mismatches in sent and delivered metrics between Gupshup and MoEngage caused by missing callbacks or campaign vs. template reporting.

## Problem

There is a discrepancy in the **Sent** and **Delivered** metrics when comparing the data from Gupshup and MoEngage.

## <img alt="9595.png" src="https://mintcdn.com/moengage-gr001-flows-limits/yw2KBnk1D0iLfzcH/images/moengage_94bd0a.png?fit=max&auto=format&n=yw2KBnk1D0iLfzcH&q=85&s=c2f0163fa86c609334c6085b607d3642" width="918" height="256" data-path="images/moengage_94bd0a.png" />

## Explanation

The difference in statistics between MoEngage and Gupshup could be due to the following reasons:

* MoEngage is not receiving callbacks from Gupshup.
* MoEngage shows statistics based on campaigns, while Gupshup shows statistics based on templates.

## Solution

* Ensure the callback URL is properly set up on the Gupshup platform to receive delivery callbacks on MoEngage's end.\
  For more instructions, follow the [Gupshup-Partner Integration](https://partners.moengage.com/hc/en-us/articles/4422433035028-Gupshup#introduction-0-0) document.
* To verify the accuracy of the data, download SMS or WhatsApp reports from the MoEngage dashboard and include the template ID as an additional column.
* Compare the statistics provided by Gupshup with the downloaded report from MoEngage using the template ID field.