> ## Documentation Index
> Fetch the complete documentation index at: https://moengage-gr001-flows-limits.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Why Do Uninstall Counts Differ Between the Key Metrics Dashboard and Segmentation?

> Why uninstall counts differ between Key Metrics and Segmentation — one tracks per-user uninstall time, the other counts per-device events.

## Problem

There is a discrepancy in the uninstall counts between the Key Metrics dashboard and Segmentation numbers.

<img alt="mismatch.png" src="https://mintcdn.com/moengage-gr001-flows-limits/cOorbFE5hDW-GGEk/images/moengage_29f0ac.png?fit=max&auto=format&n=cOorbFE5hDW-GGEk&q=85&s=2efa54f19eb55570a0c27137cbdc4747" width="1376" height="280" data-path="images/moengage_29f0ac.png" />

## Explanation

* This difference is expected.
* The Key Metrics dashboard tracks the uninstall time attribute and records it when a user uninstalls the app from all their devices. <img alt="key metrics.png" src="https://mintcdn.com/moengage-gr001-flows-limits/nxjUHJA3aV8vjLAP/images/moengage_ea5a85.png?fit=max&auto=format&n=nxjUHJA3aV8vjLAP&q=85&s=f490998db5c9a7adee4349aae96b2e3d" width="1440" height="356" data-path="images/moengage_ea5a85.png" />
* Segmentation numbers count each uninstall event for each device separately. <img alt="segmentation.png" src="https://mintcdn.com/moengage-gr001-flows-limits/XHC2N54QJya6SieE/images/moengage_4530b9.png?fit=max&auto=format&n=XHC2N54QJya6SieE&q=85&s=9501a844d9d64f4c1d5e04a756292639" width="1440" height="160" data-path="images/moengage_4530b9.png" />